TASBIA

The Appointment Scheduling and Booking Industry Association

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WP Object
(
    [public_query_vars] => Array
        (
            [0] => m
            [1] => p
            [2] => posts
            [3] => w
            [4] => cat
            [5] => withcomments
            [6] => withoutcomments
            [7] => s
            [8] => search
            [9] => exact
            [10] => sentence
            [11] => calendar
            [12] => page
            [13] => paged
            [14] => more
            [15] => tb
            [16] => pb
            [17] => author
            [18] => order
            [19] => orderby
            [20] => year
            [21] => monthnum
            [22] => day
            [23] => hour
            [24] => minute
            [25] => second
            [26] => name
            [27] => category_name
            [28] => tag
            [29] => feed
            [30] => author_name
            [31] => pagename
            [32] => page_id
            [33] => error
            [34] => attachment
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            [36] => subpost
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            [38] => preview
            [39] => robots
            [40] => favicon
            [41] => taxonomy
            [42] => term
            [43] => cpage
            [44] => post_type
            [45] => embed
            [46] => post_format
            [47] => sitemap
            [48] => sitemap_n
            [49] => yoast-sitemap-xsl
            [50] => news_categories
            [51] => member_cat
            [52] => rest_route
            [53] => sitemap-subtype
            [54] => sitemap-stylesheet
            [55] => article
            [56] => member
            [57] => vendor_id
            [58] => flpaged
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    [private_query_vars] => Array
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            [1] => posts_per_page
            [2] => posts_per_archive_page
            [3] => showposts
            [4] => nopaging
            [5] => post_type
            [6] => post_status
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            [9] => category__and
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            [13] => tag_slug__in
            [14] => tag_slug__and
            [15] => tag_id
            [16] => post_mime_type
            [17] => perm
            [18] => comments_per_page
            [19] => post__in
            [20] => post__not_in
            [21] => post_parent
            [22] => post_parent__in
            [23] => post_parent__not_in
            [24] => title
            [25] => fields
        )

    [extra_query_vars] => Array
        (
        )

    [query_vars] => Array
        (
            [attachment] => coconut-software
        )

    [query_string] => attachment=coconut-software
    [request] => dir/coconut-software
    [matched_rule] => [^/]+/([^/]+)/?$
    [matched_query] => attachment=coconut-software
    [did_permalink] => 1
)

WP_Query Object
(
    [query] => Array
        (
            [attachment] => coconut-software
        )

    [query_vars] => Array
        (
            [attachment] => coconut-software
            [error] => 
            [m] => 
            [p] => 0
            [post_parent] => 
            [subpost] => 
            [subpost_id] => 
            [attachment_id] => 0
            [name] => coconut-software
            [pagename] => 
            [page_id] => 0
            [second] => 
            [minute] => 
            [hour] => 
            [day] => 0
            [monthnum] => 0
            [year] => 0
            [w] => 0
            [category_name] => 
            [tag] => 
            [cat] => 
            [tag_id] => 
            [author] => 
            [author_name] => 
            [feed] => 
            [tb] => 
            [paged] => 0
            [meta_key] => 
            [meta_value] => 
            [preview] => 
            [s] => 
            [sentence] => 
            [title] => 
            [fields] => 
            [menu_order] => 
            [embed] => 
            [category__in] => Array
                (
                )

            [category__not_in] => Array
                (
                )

            [category__and] => Array
                (
                )

            [post__in] => Array
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                )

            [post__not_in] => Array
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            [post_name__in] => Array
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            [tag__in] => Array
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            [tag__not_in] => Array
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            [tag__and] => Array
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            [tag_slug__in] => Array
                (
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            [tag_slug__and] => Array
                (
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            [post_parent__in] => Array
                (
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            [post_parent__not_in] => Array
                (
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            [author__in] => Array
                (
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            [author__not_in] => Array
                (
                )

            [search_columns] => Array
                (
                )

            [ignore_sticky_posts] => 
            [suppress_filters] => 
            [cache_results] => 1
            [update_post_term_cache] => 1
            [update_menu_item_cache] => 
            [lazy_load_term_meta] => 1
            [update_post_meta_cache] => 1
            [post_type] => 
            [posts_per_page] => 6
            [nopaging] => 
            [comments_per_page] => 50
            [no_found_rows] => 
            [order] => DESC
        )

    [tax_query] => 
    [meta_query] => WP_Meta_Query Object
        (
            [queries] => Array
                (
                )

            [relation] => 
            [meta_table] => 
            [meta_id_column] => 
            [primary_table] => 
            [primary_id_column] => 
            [table_aliases:protected] => Array
                (
                )

            [clauses:protected] => Array
                (
                )

            [has_or_relation:protected] => 
        )

    [date_query] => 
    [queried_object] => 
    [queried_object_id] => 
    [request] => 
			SELECT   wp_posts.*
			FROM wp_posts 
			WHERE 1=1  AND wp_posts.post_name = 'coconut-software' AND wp_posts.post_type = 'attachment'
			
			ORDER BY wp_posts.post_date DESC
			
		
    [posts] => Array
        (
        )

    [post_count] => 0
    [current_post] => -1
    [before_loop] => 
    [in_the_loop] => 
    [comment_count] => 0
    [current_comment] => -1
    [found_posts] => 0
    [max_num_pages] => 0
    [max_num_comment_pages] => 0
    [is_single] => 
    [is_preview] => 
    [is_page] => 1
    [is_archive] => 
    [is_date] => 
    [is_year] => 
    [is_month] => 
    [is_day] => 
    [is_time] => 
    [is_author] => 
    [is_category] => 
    [is_tag] => 
    [is_tax] => 
    [is_search] => 
    [is_feed] => 
    [is_comment_feed] => 
    [is_trackback] => 
    [is_home] => 
    [is_privacy_policy] => 
    [is_404] => 
    [is_embed] => 
    [is_paged] => 
    [is_admin] => 
    [is_attachment] => 
    [is_singular] => 
    [is_robots] => 
    [is_favicon] => 
    [is_posts_page] => 
    [is_post_type_archive] => 
    [query_vars_hash:WP_Query:private] => 22ebfd90646b5fc951553a2fed726763
    [query_vars_changed:WP_Query:private] => 
    [thumbnails_cached] => 
    [allow_query_attachment_by_filename:protected] => 
    [stopwords:WP_Query:private] => 
    [compat_fields:WP_Query:private] => Array
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            [0] => query_vars_hash
            [1] => query_vars_changed
        )

    [compat_methods:WP_Query:private] => Array
        (
            [0] => init_query_flags
            [1] => parse_tax_query
        )

)

WP_Rewrite Object
(
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    [use_trailing_slashes] => 1
    [author_base] => author
    [page_structure] => %pagename%
    [search_base] => search
    [comments_base] => comments
    [pagination_base] => page
    [comments_pagination_base] => comment-page
    [feed_base] => feed
    [comment_feed_structure] => comments/feed/%feed%
    [feed_structure] => feed/%feed%
    [front] => /
    [root] => 
    [index] => index.php
    [matches] => 
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            [([a-z]+)?-?sitemap\.xsl$] => index.php?yoast-sitemap-xsl=$matches[1]
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            [type/([^/]+)/?$] => index.php?post_format=$matches[1]
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Coconut Software Enterprise Appointment Scheduling

Distance engagements are here – support clients and staff with seamless appointment scheduling, virtual meetings, on location visitor management and the analytics needed for informed decisions.

Customer expectations are continuously evolving. Keep up with an always on, always available appointment scheduling solution that ensures staff has the information they need to better prepare, and create valuable opportunities for cross-selling.

Language: English, French

Key Capabilities: Appointment Scheduling, Reserve with Google, Queuing Capability, API Availability

Business Categories: Financial Services, Business-to-Business, Enterprise

View Website

From Information to Action

Create High-Value Engagements

Lobby Management on iPad

The Power to Do More (Contact Center)

Features:

APPOINTMENT SCHEDULING


  • Engaging in the Instant Gratification Era
  • Customer expectations are continuously evolving. Keep up with an always on, always available appointment scheduling solution that ensures staff has the information they need to better prepare, and create valuable opportunities for cross-selling.

LOBBY MANAGEMENT


  • Upgrade Your Branch Efficiency
  • Reduce customer wait times and take pressure off staff by providing accurate wait times, real-time traffic insights, a smarter branch management system, and a streamlined experience with a solution that fits seamlessly into your existing processes.

INSIGHTS


  • Deeper Insights Bring Better Decisions
  • Informed decisions aren’t possible without information. By collecting and analyzing data from every facet of the customer journey, Coconut allows you to optimize management of your team, branch and customers, keeping revenue up and wasted resources down.

CONTACT CENTER


  • Empower Your Contact Center Agents
  • Make long hold times and inefficient handling practices a thing of the past. With a centralized, easy to navigate database that updates in real-time, reps can manage more calls in less time, freeing them up for revenue-generating activities.

Pricing:

Contact Vendor

Other Content

View Link

Buyer’s Guide: Appointment Management Software for Banks & Credit Unions

Language: English

Articles

View Link

Coconut Software and Reserve with Google

Language: English

View Link

The Importance of Humanizing Banking for Enterprise Financial Institutions

Language: English

View Link

Making it easier for financial institutions to engage and connect with their customers

Language: English

View Link

Constellation Partners with Coconut Software to Provide a Powerful, Integrated Platform

Language: English

View Link

Coconut Software Announces Agreement with Arvest Bank

Language: English

View Link

How Appointment Web Apps are Driving Revenue Growth in Banks

Language: English

View Link

Why Online Booking Systems are Paramount for Better Customer Experience in Retail Banking

Language: English

View Link

Coconut Software to be Integrated into United Solutions Company Industry-Leading Product Offering

Language: English

View Link

3 Ways to Improve the Digital Experience In Retail Banking

Language: English

View Link

Staying Connected with your Clients During COVID-19

Language: English

View Link

Adjusting Your Digital Marketing Channels to Engage with Bank & Credit Union Clients

Language: English

View Link

Designing for Embraceable Change

Language: English

View Link

How To Get The Most Of Your Appointment Solution

Language: English

TCU Financial Center

Ellen Crowder, TCU Financial Group

How TCU Financial Group Elevated Their Contact Center Scheduling Process

Language: English

Length (Pages): 3

View Case Study

WECU

Managing Visitor Traffic (and Expectations) Through A Pandemic

Language: English

View Case Study

Interior Savings

Interior Savings Pivots Overnight to Handle Pandemic Challenges

Language: English

View Case Study

Jackson Hewitt

Jackson Hewitt Increased Appointment Booking by 41% & Tripled Their Conversion Rate

Language: English

View Case Study

Coconut Software

Trusted partner of leading enterprises, banks, and credit unions.

Our cloud-based, enterprise level appointment scheduling and visitor management platform combines your on-location and digital channels, providing self-service booking and curbside pickup, online and physical queuing, wait time tracking, callback requests and virtual meeting support as well as contact center integration.

Region: North America

Company Size: 64 employees

Primary Location: United States

Countries of Operation: United States, Canada

Headquarters: Saskatoon, Canada

Website Languages: English

View Website

Coconut Software Platform Overview

Evolve the way you connect with your customers and staff. Coconut Software takes care of scheduling logistics so your staff can focus on improving customer experience and building deeper connections. Quickly capture customer and prospect interest and new business from seamless online appointment scheduling to branch and lobby management, to contact centers and efficiency analytics. Your customers can get help how they want, when they want. With your employees freed from data entry and scheduling logistics, they can develop deeper customer relationships and improve your customers’ experience. Convenience has never been more essential to your financial institution customers than now. Our technology helps your staff engage with customers to get help how they want, when they want. Learn more about how you can seamlessly schedule, measure and manage your customer & staff engagements.

Language: English

Length (Minutes:Seconds): 1:29

How the Appointment Economy is Changing the Banking Experience

For many organizations, implementing appointment scheduling solutions during the Covid-19 pandemic was seen as a survival tactic, made necessary by social-distancing requirements. However, as banks and credit unions begin to open their doors to the public, one thing is clear: appointment scheduling and branch/lobby management solutions will be key to long term success for any future customer engagement model.

Language: English

Length (Minutes:Seconds): 62:12

Coconut Success Story - Jackson Hewitt

See how the second-largest tax-preparation service in the United States was able to increase booked and kept appointments. Working with Coconut Software, Jackson Hewitt was able to better manage appointments, provide their customers with a self-serve solution and receive on-demand reporting

Language: English

Length (Minutes:Seconds): 3:27

“

Coconut has allowed our contact centre to easily see who is available at each location and effectively book appointments with the appropriate specialist. By including an email reminder, we ensure our members know exactly when and where their meeting is and what to bring to the appointment. Offering these kinds of inspired services assist TCU Financial Group in providing an exceptional Member Experience.

- Ellen Crowder, Memberline Supervisor, TCU Financial Center

“
The implementation of the appointment system has given us one more tool as we look to grow our membership, but also expand our footprint. In our marketing, we’re no longer limited to pointing members to visit a branch or a site, we can point them directly to the ‘make an appointment’ page. We’ve seen a huge lift from those marketing messages.


- Jerimy Saldivar, Director of Member Experience , WECU
“
Giving members the opportunity to book appointments for specific purposes, with their choice of staff, date and time is such a welcome upgrade to our previous methods. [Coconut] also makes the member more accountable, as the reminders prevent them from forgetting about the appointment. As a result, I find I get more email cancellations or rebookings, rather than “no-shows”, since the process to update their appointment is so simple.


- Jessica, Account Manager, Interior Savings
“
Whether the business is ready or not, your customers are ready to start booking appointments online. Don’t wait to implement appointment scheduling--do it immediately! You can miss out on valuable appointments if your customers have to wait until working hours to call and book in.


- Shara Abrams, SVP of Operations, Jackson Hewitt