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JRNI Appointments allows businesses to schedule and manage one-to-one experiences that increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty - at scale.
JRNI Appointments optimizes the customer experience by offering booking journeys that are customizable for any brand’s look and feel and conversion-optimized to make it easy for customers to quickly make appointments. JRNI Appointments optimizes the staff experience by offering a user-friendly and intuitive app that makes it easy for staff to manage all aspects of appointments, from rescheduling, canceling, or booking to keeping track of customer details and appointment outcomes.
With JRNI Appointments, businesses can deliver the one-to-one - and one-of-a-kind! - experiences their customers are looking for.
- Customer booking journeys that are customizable for any brand’s look and feel
- Conversion-optimized user flows that make it easy for customers to quickly book appointments
- A robust staff tool for rescheduling, canceling, or booking and for monitoring customer details and appointment outcomes
Language: English, French, German, Italian, Dutch, Portuguese, Spanish
Key Capabilities: Appointment Scheduling, Reserve with Google (Pending), Queuing Capability, API Availability, Salesforce App
The booking experience your customers demand
The easy-to-use appointment scheduling software your staff wants
The technology you need to solve your problems
The data that will show your ROI
The holistic platform you need to deliver exceptional experiences
- Conversion-optimized customer booking journeys
- Virtual queuing
- Native video appointments and virtual events for face-to-face online experiences
- User-friendly staff tool for managing appointments, events, and queues
- Automated, customizable appointment, event, and queue reminders
- Member portal where customers can manage their individual appointments
- Sophisticated scheduling engine to manage complex scheduling requirements
- Industry-leading analytics tool
- Tablet and mobile responsive
- Secure: ISO27001 accredited, ISO27017, 27018, PCI, and GDPR compliant
- Extensible via RESTful API integration
Contact for pricing
Jessica Lugo, VP Retail Strategy Officer, Oriental Bank
Oriental Bank reduced wait times by over 50%. Oriental Bank knew that the typical perception of in-branch experiences across the banking industry, was one of frustration. That perception was driven by long, uncertain wait times, often the need for a return visit if the right consultant wasn’t on site that day, or the customer hadn’t brought the right documentation required for the account they were opening. To compound the issue, they knew branches were still the most popular channel in most customers’ minds. And nobody was satisfied being put on a manual waiting list.
Length (Pages): 2
B & H
Mutty Strulovic B&H’s information systems research and development specialist
B&H uses appointment scheduling to boost store traffic. B&H uses JRNI’s online appointment scheduling technology to allow customers to arrange one-on-one appointments with in-store experts, creating convenience for consumers and eliminating manual bookings for staff. The result? More than 1,000 appointments scheduled online in the first five months of deployment to meet with B&H’s experts at its 34th Street SuperStore in New York.
Length (Pages): 2
Chris Park, Group Head of e-Commerce, Monkhouse
Monkhouse Schoolwear kits itself out with online booking systemMonkhouse chose JRNI Appointments to help it become COVID secure and re-open shops. Within weeks the team had deployed, tested, and launched. The system has been reliable, coping well with demand, and most importantly, stable. Monkhouse even undertook some customization with JRNI’s development team to make the service school specific and more personalized.
Length (Pages): 2
Learn how JRNI delivers personal and safe customer journeys. Frictionless. Personalized. Safe. These are the experiences that today's consumers are expecting.
Length (Minutes:Seconds): 2:02
Learn more about appointment scheduling with JRNI! JRNI makes booking appointments a simple and straightforward experience, whether your customers want to meet remotely, or in person.
Length (Minutes:Seconds): 1:26
We require an online scheduling solution that can create rewarding customer journeys. JRNI makes it easy for our customers to book appointments with us, starting their journeys online and continuing them across all channels.
- Jessica Hartnett, Marketing Executive, JoJo Maman Bébé
The entire JRNI platform is incredibly user-friendly. It’s self-explanatory and doesn’t require a lot of time to learn. We quickly implemented it, trained our in-store staff on it, and started seeing results from it.
- Mutty Strulovic B&H’s information systems research and development specialist, B & H
We are more agile now, and able to make decisions based on intelligence that we simply didn’t have before.
- Jessica Lugo VP Retail Strategy Officer, Oriental Bank
JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with our customers
- Maddie Bender, Brand Styling Manager, Anthropologie
These appointments have proved so popular with customers that we are now working with JRNI to find a way to roll out a similar solution for the rest of our product range. At a time when a large proportion of our business is non-operational, the ability to service our customers through these appointments provides a new and much-needed revenue stream, and we’re even looking at how we might incorporate this sort of selling model into our longer-term plans.
- Jonti Pajwani, Ecommerce Digital Leadership Graduate, Dunelm