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TASBIA

La planification des rendez-et réservation Industry Association

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JRNI Appointments

JRNI Appointments allows businesses to schedule and manage one-to-one experiences that increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty - at scale.

JRNI Appointments optimizes the customer experience by offering booking journeys that are customizable for any brand’s look and feel and conversion-optimized to make it easy for customers to quickly make appointments. JRNI Appointments optimizes the staff experience by offering a user-friendly and intuitive app that makes it easy for staff to manage all aspects of appointments, from rescheduling, canceling, or booking to keeping track of customer details and appointment outcomes.

With JRNI Appointments, businesses can deliver the one-to-one - and one-of-a-kind! - experiences their customers are looking for.

  • Customer booking journeys that are customizable for any brand’s look and feel
  • Conversion-optimized user flows that make it easy for customers to quickly book appointments
  • A robust staff tool for rescheduling, canceling, or booking and for monitoring customer details and appointment outcomes

Langue: Anglais, Français, Allemand, Italien, Néerlandais, Portugais, Espagnol

Fonctionnalités clés: De rendez-vous, Réserve avec Google (en attente), Système de mise en file d'attente, API Disponibilité, Salesforce App

Catégories d'affaires: Services financiers, Vente au détail, Solutions d'entreprise

Voir le site web

The booking experience your customers demand

The easy-to-use appointment scheduling software your staff wants

The technology you need to solve your problems

The data that will show your ROI

The holistic platform you need to deliver exceptional experiences

Traits:

  • Conversion-optimized customer booking journeys
  • Virtual queuing
  • Native video appointments and virtual events for face-to-face online experiences
  • User-friendly staff tool for managing appointments, events, and queues
  • Automated, customizable appointment, event, and queue reminders
  • Member portal where customers can manage their individual appointments
  • Sophisticated scheduling engine to manage complex scheduling requirements
  • Industry-leading analytics tool
  • Tablet and mobile responsive
  • Secure: ISO27001 accredited, ISO27017, 27018, PCI, and GDPR compliant
  • Extensible via RESTful API integration

Prix:

Contact for pricing

Oriental Bank

Jessica Lugo, VP Retail Strategy Officer, Oriental Bank

Oriental Bank reduced wait times by over 50%. Oriental Bank knew that the typical perception of in-branch experiences across the banking industry, was one of frustration. That perception was driven by long, uncertain wait times, often the need for a return visit if the right consultant wasn’t on site that day, or the customer hadn’t brought the right documentation required for the account they were opening. To compound the issue, they knew branches were still the most popular channel in most customers’ minds. And nobody was satisfied being put on a manual waiting list.

Langue: Anglais

Longueur (Pages): 2

Voir l'étude de cas

B & H

Mutty Strulovic B&H’s information systems research and development specialist

B&H uses appointment scheduling to boost store traffic. B&H uses JRNI’s online appointment scheduling technology to allow customers to arrange one-on-one appointments with in-store experts, creating convenience for consumers and eliminating manual bookings for staff. The result? More than 1,000 appointments scheduled online in the first five months of deployment to meet with B&H’s experts at its 34th Street SuperStore in New York.

Langue: Anglais

Longueur (Pages): 2

Voir l'étude de cas

Monkhouse Schoolwear

Chris Park, Group Head of e-Commerce, Monkhouse

Monkhouse Schoolwear kits itself out with online booking systemMonkhouse chose JRNI Appointments to help it become COVID secure and re-open shops. Within weeks the team had deployed, tested, and launched. The system has been reliable, coping well with demand, and most importantly, stable. Monkhouse even undertook some customization with JRNI’s development team to make the service school specific and more personalized.

Langue: Anglais

Longueur (Pages): 2

Voir l'étude de cas

JRNI

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale.

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue and efficiency, build customer relationships, and improve customer satisfaction and loyalty.

By scheduling and managing personalized services, JRNI’s XRM platform helps businesses shift from selling products to offering one-of-a-kind experiences. XRM leaders like Bed Bath & Beyond, Levi’s, and U.S. Bank all use JRNI for experiential relationship management.

Région: À l'échelle mondiale

Taille de l'entreprise: 88 employés

Lieu principal: États-Unis

Pays d'intervention: États-Unis, Canada, Royaume-Uni, Australie

Quartier général: London, England

Site Web Langues: Anglais

Voir le site web

JRNI: The platform for personalized experiences

Learn how JRNI delivers personal and safe customer journeys. Frictionless. Personalized. Safe. These are the experiences that today's consumers are expecting.

Langue: Anglais

Longueur (minutes: secondes): 2:02

Appointment scheduling with JRNI

Learn more about appointment scheduling with JRNI! JRNI makes booking appointments a simple and straightforward experience, whether your customers want to meet remotely, or in person.

Langue: Anglais

Longueur (minutes: secondes): 1:26

“

We require an online scheduling solution that can create rewarding customer journeys. JRNI makes it easy for our customers to book appointments with us, starting their journeys online and continuing them across all channels.

- Jessica Hartnett, Marketing Executive, JoJo Maman Bébé

“
The entire JRNI platform is incredibly user-friendly. It’s self-explanatory and doesn’t require a lot of time to learn. We quickly implemented it, trained our in-store staff on it, and started seeing results from it.


- Mutty Strulovic
B&H’s information systems research and development specialist, B & H 
“
We are more agile now, and able to make decisions based on intelligence that we simply didn’t have before.


- Jessica Lugo
VP Retail Strategy Officer, Oriental Bank
“
JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with our customers


- Maddie Bender, Brand Styling Manager, Anthropologie
“
These appointments have proved so popular with customers that we are now working with JRNI to find a way to roll out a similar solution for the rest of our product range. At a time when a large proportion of our business is non-operational, the ability to service our customers through these appointments provides a new and much-needed revenue stream, and we’re even looking at how we might incorporate this sort of selling model into our longer-term plans.


- Jonti Pajwani, Ecommerce Digital Leadership Graduate, Dunelm