The Indiana and Michigan based Beacon Health System has added a new way to help patients: extending convenient care access, combined with appointment scheduling from Kyruus.
An article in PatientEngagementHIT discusses how implementing online appointment scheduling and opening up appointment slots during off-hours helped Beacon Health System address COVID-era gaps in care.
Although Beacon Health System’s online appointment scheduling system was not up and running during the pandemic, the system was implemented this past November, complementing its provider search functions.
Now, Beacon Health System is seeing a change in how its patients interact with the organization, beginning with when they want their care. For example, only about 37 percent of scheduled visits are happening during “normal office hours.”
The organization’s chief strategy & digital growth officer, Diane Maas, said its online appointment scheduling system and provider search functions from Kyruus are going to be instrumental in filling care gaps. And it just so happens these systems fill a dual function, helping the organization to keep up with the shift to healthcare consumerism so evident today.
Courtesy of PatientEngagementHIT How Convenient Care Access, Scheduling Closes Gaps in Care
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