Enterprise appointment scheduling provider Engageware has released ‘Customer Engagement in Banking Report: The Path Forward for 2022.’ The report highlights key findings from industry analysts and survey research examining banking professionals’ priorities, challenges and investments…
Customer Experience
Accelerating Customer Engagement with Online Appointment Setting
We all need to book meetings with customers. But, a big challenge is to maintain customer connections. This is not a new problem. Whether you run a small business, provide professional services, or work in…
DOJ Forces Grocery and Pharmacy Chain’s COVID-19 Appointment Scheduling to be ADA Compliant
The US Justice Department today secured a settlement agreement with Meijer Inc. under the Americans with Disabilities Act (ADA). The ADA addresses barriers preventing people with disabilities from booking COVID-19 vaccination appointments online. The settlement…
Fresha adds “Fresha Store” to appointment-scheduling software platform
London-based Fresha has added a retail store to their appointment scheduling platform. The new features are focused on providing salons and spas with a retail solution that provides clients with the ability to to buy…
FlexBooker hacked, 3.7 million records breached
FlexBooker apologized for the breach, which includes partial credit card information. A hacking group is now selling a database of information stolen from FlexBooker, a provider of appointment scheduling software. The company data was compromised…
Lessons from VA appointment scheduling system rollout
The Department of Veterans Affairs is standardizing its appointment scheduling system by rolling out a new solution based on Cerner. Schedulers like many aspects of the Cerner system, including its “user-friendly interface and ease of…
