The US Justice Department today secured a settlement agreement with Meijer Inc. under the Americans with Disabilities Act (ADA). The ADA addresses barriers preventing people with disabilities from booking COVID-19 vaccination appointments online. The settlement…
Customer Experience
Fresha adds “Fresha Store” to appointment-scheduling software platform
London-based Fresha has added a retail store to their appointment scheduling platform. The new features are focused on providing salons and spas with a retail solution that provides clients with the ability to to buy…
FlexBooker hacked, 3.7 million records breached
FlexBooker apologized for the breach, which includes partial credit card information. A hacking group is now selling a database of information stolen from FlexBooker, a provider of appointment scheduling software. The company data was compromised…
Lessons from VA appointment scheduling system rollout
The Department of Veterans Affairs is standardizing its appointment scheduling system by rolling out a new solution based on Cerner. Schedulers like many aspects of the Cerner system, including its “user-friendly interface and ease of…
Deep-Dive into the VAMS vaccine sign-up system in South Carolina
Most articles covering vaccine roll-out appointment scheduling solutions have been surface level. They’ve mostly focused on high visibility failures of appointment scheduling systems at a regional or local level, but without truly exploring why failures…
Selfbook raises $25M to become “Switzerland of Booking Systems”
Selfbook co-Founders Ilyas Djeddou and Khalid Meniri presented today at Money 20/20. Selfbook, a startup in the hotel payment industry, announced that it has raised $25 million in a Series A round of funding led…
