Retail chain Discount Tire has launched a mobile-focused, drive-thru experience called Pit Pass. The launch is inspired by racetrack pit crews, and offers customers a drive-through experience where they can stay in their car from…
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CarMax promotes omni-channel strategy—and appointment scheduling
CarMax’s long-stated goal has been to give customers the chance to transact when, where and how they want to — whether in the physical or digital realms or in both — a concept known as…
