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Automotive business appointments range from test drives to auto and tire repair. Appointment scheduling helps capture customers when they are most interested, whether it is to purchase or repair a vehicle. Includes auto repair shops, tire services, mechanics, car dealerships, body shops, detailing, and car washes.
Any company that is providing “business to business” products or services for sales, support, or recruiting. This can include software vendors, wholesalers, or any type of organization that sells to other businesses. B-to-B appointment solutions can be used in email workflows, through URL links on social media, or as widgets as part of a business website.
Appointments at physical locations for haircuts and treatments at (Salons or Barbershops); manicure and pedicure (Nail Salons); massages and physical therapy (Spas & Therapy Clinics); facial, skin care, and waxing (Dermatologists or Specialist Salons). Also includes dispatch-based (travel to a location) services: makeup artist, hairstylist, manicurist, or other beauty professionals for engagement parties, bridal showers, or wedding days.
For Higher Education and K-12 includes "College Visits", office hour scheduling, tutoring sessions. Use cases also include physical and virtual classroom and resource scheduling. For community courses or privately offered courses, offers ticketing and class selection for topics including art, cooking, technology, languages, etc.
You've made the decision that scheduling and booking is a “must have” requirement for your business. The typical balancing act is the “buy versus build” decision. You may have the ability to build your own solution but need to decide if the investment and ongoing support and maintenance is worth it. Key to success is system flexibility, automation, scaled capabilities, user integration, and API availability.
Bank and credit union appointments for: new accounts, mortgages, home equity lines, auto loans, personal loans, business lines of credit, credit and debit card services, notary services, safety deposit box access, financial planning and advising. Nonbank financial companies (NBFCs) appointments for: first and second mortgages, business lines of credit, insurance (home, auto, life), financial planning, and wealth management.
Fitness booking services include group classes or "time slots" for Yoga, CrossFit, Pilates, Dance Barre, Spin Classes, Rock Climbing, or any other type of training involving a group or allocation of time for resources. Other types of bookings can be for one-on-one appointments, such as fitness assessments, introductory services, personal training, and physical therapy.
Integrated food delivery systems with booking are typically used by the following types of restaurants: Delivery Only, e.g., pizza or fast food delivery, or virtual (“Cloud”) kitchens; Fast Casual, with limited menu selection; and Casual Dining, ranging from independents to franchises, provide table service and a sit-down meal.
Types of services include cleaning, repairs, inspections, or appliance servicing. Also included are the “trades” such as plumbing, carpentry, and electrical services, or any other service that a person is required to visit a home location to perform their job. Basic appointment booking systems or home service "Platforms" can be used.
Booking and venue management is a necessary part of offering live events. These types of events can include everything from live entertainment, theatre, concerts, dance, film screenings, and sporting events. And, increasingly, “virtual events” have become popular offerings as well. Features can include offering discounts at off-peak hours to fill available seats (or slots), or selling last-minute tickets.
An appointment is required for consumers to visit medical doctors, dentists, chiropractors, or other type of healthcare professionals. Larger electronic health records (EHR) providers such as Cerner and Epic control over 50 percent of the market for US acute care hospitals, but there are many options for appointment scheduling that integrates with EHRs, or standalone systems that can serve smaller medical practices.
Professional services cover a wide range high-value occupations including: consultants, accountants, lawyers, financial advisors, and other professionals who mostly work in an office or at home. Because time is valuable—and in many cases the “billable entry”—having a self-serve appointment scheduling solution is critical.
Restaurant reservation systems are typically used by: Fast Casual (Offer upscale and diverse food, limited menu selection), Casual Dining (Provide table service and a sit-down meal), and Contemporary Casual / Fine Dining (Sit-down dining with atmosphere). All-in-one systems are popular, but make it challenging to offer visibility on multiple distribution channels.
Retail stores include chain department stores, electronics stores, small retailers, grocery stores and virtually any business selling goods from a physical location. Personal shopping appointments are effective at clothing retailers, bridal salons, jewelers, or high-end stores where basket prices are high and “experiential” service matters. Offering classes or special events can also bring in customers.
Tours and activities can include one-on-one or group activities provided by individuals with specific knowledge and skills, for example, city tours or outdoor adventures. Activities that are location based can include traditional venues such as museums, arenas, or specialized offerings such as escape rooms, ziplines, challenge courses, or facility tours. Ticketing and event promotion are a key part of a total solution.