We Know that Every Business is Different So we have helpful information tailored for you.
Appointment Scheduling and Booking
is a “Must Have” for Businesses Today
Consumer expectations are growing. Whatever business you are in, research confirms the relationship between the customer service experience and loyalty. Customers want responsiveness and convenience. Consumers expect to be able to book appointments with the right person to help from their mobile phone, browser, or voice activated device.
81%
of consumers are willing to pay more for superior customer experience
40%
of appointment bookings are after-hours, when consumers have the time to connect with your businesses
61%
of consumers say they would switch providers for the ability to get an appointment quickly when needed
70%
of appointments are booked through prior online research
2020
The year that many small businesses were mandated to an “all-appointment” model due to COVID-19
This All Sounds Good,
But How Do I Find the Right Solution?
We can help. This site is run by The Appointment Scheduling & Booking Industry Association (TASBIA™). It's designed to help you learn about appointment scheduling, booking, queuing, and other tools to make your businesses more profitable and run more smoothly. Your customers want convenience. They demand a great experience. They want appointments added to their personal calendars automatically. And they want access from anywhere to make an appointment or booking.
In addition to the Learning Center, we provide an interactive directory of vendors. The directory allows you to choose your type of business, the languages you need and the geographic region you need to serve. We don’t ask for your name. We don’t sell leads. Our goal is to help you find the right set of vendors that can best help you once you’ve learned what you need.
I’m not ready to buy anything yet!
That’s fine. We believe that it’s important to understand the benefits of appointment scheduling and booking, but as importantly, to learn what is required of you to prepare for using a solution. The Learning Center has tips on preparing, as well as considerations on the types of solution and features you really need.
Appointment Scheduling & Booking Customer Testimonials
Business-to-Business
“We have been using appointment scheduling within our Inside Sales organization for the past five years and have nothing but positive reviews. Our sales reps include the ‘Schedule time with me here’ link on all of their emails and have had great success!”
Jason H., Sales Operations Manager
Thomson Reuters (USA)
Courtesy: Engageware
Financial Services
“Our contact center is able to easily see who is available at each location and effectively book appointments with the appropriate specialist. By including an email reminder, we ensure our members know exactly when and where their meeting is and what to bring to the appointment. Offering these kinds of inspired services provides an exceptional member experience.”
Ellen C., Member Line Supervisor
TCU Financial Group (Canada)
Courtesy: Coconut Software
Tours and Activities
Enterprise Solutions
"Calendar Integration was a feature we were really keen to offer our users. It allows them to automate the appointment booking process which has become a real selling point of our solution. Our clients’ teams have a real-time view of the sales persons’ schedules to book meetings based on their availability. The solution's API allows us to do just that."
John W., CEO & Founder
Sales Target (The Netherlands)
Courtesy: Cronofy
Tours & Activities
“Our booking system is fantastic in that it allows us to manage a large number of bookings and the various problems that an outdoor activity like ours can have. For example, yesterday we canceled the day and the whole built-in messaging system was crucial to inform guests, retrieve reservations and move them to another date.”
Paolo R., President
Canyon Park Adventure Park (Italy)
Courtesy: Regiondo
