Glossary

Blocked times are those periods in the publicly visible appointment schedule when staff is not available to meet with customers. Blocked times may be due to resource (staff) constraints, lunch hours, or for any reason that times can not be made available. Appointment scheduling systems typically allow blocking of time periods to be done on a “one off” or recurring basis (e.g., block all times Noon-1PM every business day).

Appointment Booking is defined as “the act of reserving accommodations, travel, etc., or of buying a ticket in advance” but more generally applies to creating a calendar event with specific participants, activity description, date, time, and duration. Also, “To Book” is the action that a person takes to make the appointment. Bookings may be created from self-serve, web or mobile based systems, or can be accessed by staff who use a system in a call center or business. Learn More about Booking