Glossary

Microsoft Bookings is a scheduling tool that is part of with the Microsoft Office family. Microsoft Bookings is a basic solution that can schedule and sync with the Outlook calendar. Clients can book a time and service, get a confirmation email and calendar invitation, reschedule or cancel. The solution has light-weight functionality relative to most third-party vendor solutions. Integration with video conferencing is limited to Microsoft Teams (not Zoom), and customization is limited.

Modified wave scheduling, typically used in medical practices, is a hybrid version of Fixed Scheduling and Wave Scheduling. For example, with Modified Wave, if there are four patients scheduled during an hour, rather than scheduling them all at the same start time (the Wave approach), the first two are told to arrive “on the hour” and the second two are told to be there some number of minutes after the first group (e.g., 15, 20, or 30 minutes). This method provides some of the benefits of Wave Scheduling, but lessens the wait times for patients.