There are currently 3 words in this directory beginning with the letter F.
First Party Booking
First party booking refers to the manner in which a customer makes an appointment, specifically if the data you collect (name, email address, phone, etc.) is collected directly from your customer by you. This would include your website, mobile app, or even an in-person appointment made at your location in person. Second party data is information that you didn't collect yourself directly. This can happen when an appointment is made on a partner site and shared directly with you.
Fixed scheduling is the norm for most appointments made for retail establishments, or for business-to-business calls, where customer convenience is the primary concern. Typically, appointments are offered at intervals (e.g., every 10, 15, 20, or 30 minutes). The customer expectation is that when they “arrive” in person or virtually, the appointment will begin with the person(s) and resources they have scheduled with. In medical practices, alternatives to Fixed Scheduling include Wave and Modified Wave approaches, which do not guarantee the customer will be served immediately on arrival.
Free-busy is a method that Appointment Scheduling and Booking vendors use to retrieve a list of free and busy periods for a particular calendar user or resource (usually, a person). When setting up a calendar, a user's calendar can be marked as busy, free, busy-unavailable ("out of office") and busy-tentative. By only asking for "Free-Busy" times, software can avoid seeing the specific details of an appointment. This protects the user's privacy, but still allow a schedule to be checked for available times.